another interview

Concession Counter at Movie Theater

had another interview earlier this week at another theater – same company as the “dine-in show”. it was a different kind of interview with seemingly a more indifferent manager – may not be good or bad simply put he was a hard read. i think i got through on some responses which i will share some of his questions. not much different than the more personal young manager i interviewed with earlier this month.

a sort of take off on tell me about yourself. i had to describe what i’m passionate about. i mentioned that i follow politics, huge wrestling fan, and i like movies. these are things i enjoy doing the most. not a long drawn out answer, he essentially got the gist. and i recognize even mentioning politics could be quite dangerous in such a setting, however i tried not to say i support anyone just note that things are crazy right now.

one question that i still scrambled for as i did earlier this month – name a time when you had to interact with someone you didn’t know. i still kind of winged this one, not very good. regardless i kept it professional without giving an example other than noting something work related.

another question involved a not very good customer experience and what could be done to rectify it. i noted a time – which also happened before an interview – where i was buying something from Target and had a cashier who never acknowledged me. scanned my items and took my money with no word to me at all. not a very good experience. my response acknowlege me, say hello to me, engage me – although it’s possible he wasn’t in the mood, also say thank you, and let me know what my total is.

a time when you came into a restaurant that was dirty. another thing that happened years ago was i was at a KFC and i saw a roach. i make sure to note that my general inclination was not to complain and expect that this was a one-time issue. others who were there made a big stink about it and made their disgusted sounds. however, one could see how seeing an insect in a place where they’re about to eat would ruin anyone’s appetite.

a time when you had to stay focused. i felt i was vague on this one, however, this is one i tried to rely on my experience at “fresh foods”. you work at a grocery store in downtown chicago and there are days where you’ll just get swamped with customers. main thing is to stay on task, keep your eye on customers, be accurate when you give the customers what they want, and especially when doing all those things stay focused.

biggest challenge in taking the job. basically companies change – as they had at “fresh foods”. another thing to consider in a theater is that we’re still in the service business and things happen and the trick is to adjust. a projector could go down, we could get busy at a moment’s notice. things like that.

also what would it take to be a successful associate at this company. one thing for sure is to know what this company offers to the customers and be able to sell that. know about the membership program and especially know about the movies. i never said this in the interview but never do a job and you’re not sure what you’re doing. either you weren’t trained well or you had little passion for it anyway.

what excites me about working for the company. again it’s to be back in the hustle and bustle of a theater. i already have an enthusiasm for movies and certainly i miss the excitement of people coming to the movies. especially to watch a long anticipated release.

finally i had to sell the manager who portrayed a customer a rewards program. which i believe i nailed though i was quite dry. since i use this rewards program i probably could’ve sold it much better than i had. i had to throw in that although you have to pay for the rewards program in the long run if you frequently come to the movies it pays for itself. i also had to mention “the show” saying they have a similar program though more of a membership than a rewards, but didn’t offer as much bells and whistles as this company’s program.

with that he opened the floor to questions which i kept focused on him. he told me how long he worked at the company, how long he’s been a manager, his favorite movie, whether nor not he likes the job, and how was the current location which he said it was the most challenging. think about this we’re in downtown chicago, bound to be challenges especially with the business.

so at the conclusion he just stated the thanksgiving holiday is coming up so hopefully decisions will drop on Monday. i take this as a good sign so my gut tells me this one could be a go. all i can say is time will tell on this.

btw, the house manager here is one whom i worked with over at the dine-in. i hope she pulls my application and says yes to me even if the manager i interviewed with didn’t. for now all i can do is relax and continue to plug away with applications.

also, there’s a reason for this and it’s not merely for a 2nd part-time job. some things changed for me unexpectedly recently and i promise it’s something worth talking about.

 

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