it seems most of my posts about the show with few exceptions have been negative. i noted on occasion that many of the people i met were quite cool and they were a joy to work with. not only that many of us will speak say hello and many even ask what are you up to today. generally cordial, the trouble makers will often avoid saying much to me they either know they will get a chilly reception or they may just have their own odd issues still – whatever those are.
sometimes though a busy cinema is exciting, the activity is important to a business any business. although this activity can on occasion bring out the crazy in some people. there are high maintenance people out there who are already on edge about something and they need to bring out out on someone. sadly i have been on the receiving end of this. sometimes the wrong managers take advantage and decide it’s ok to talk sh*t.
even though i returned to the business briefly with another company at the dine-in show i still miss the screenings. when some promotion company organize a free advance screening for a coming attraction. those are cool the worse parts are insuring customers choose their seats and getting everyone lined up. like i said the crazies come out not just on the weekends for new movies, also for these screenings.
there was once an elderly woman who waited long for a screening. she complained to us though there was little we could do other than tell her someone else makes the call to let customers in. she was so upset she announced she’d never come back to our facility again. to be fair to “sh*tplace” it was not necessarily our fault that she had to wait until the promo reps allowed us to move the line forward.
i never understood finicky people over their food. people wanted a “fresh” frozen pizza or a pizza that was less burned. funniest story about that i had a customer who looked at their pizza gave it back to me later claimed it was burned. one minor problem though i never challenged them on it, the pizza wasn’t burned at all. it was all just an excuse! in this case i put it back in the warmer and it was quickly sold – so no small fortune was lost in this process. 😛
want to hear an odd story about a “secret shopper”. one weekday after school was out for the year we were swamped with families and their children. a temperamental woman was virtually hissing at another lady claiming “i’m next! I’M NEXT!” it didn’t matter though all registers had no line.
this same hissing made some noise getting our attention “HEY HEY HEY HEY HO HO HO HO”. she only wanted to tell us that our containers for salt were empty and that she’s a secret shopper and they pay attention to that. this woman merely wanted attention! >-(
our theater was a zoo with all types of people. women wanted to see the movies they wanted to see and often gravitated towards feminist or romance cinema. we got young people or young people from the “hood” who often gravitated towards horror, action or comedy.
we also had the people who were just out and decided to drop by the theater and had little idea what to see so often we had to answer questions about what the movies were about. one infamous question with regards to this is a vague “what’s good?” or another infamous question “what’s scary?” oh and i forget sometimes we get hit with a scent of marijuana because some people come in after getting a hit. and of course that’s not to say people whom i worked with didn’t smoke that stuff, and for the record i’ll only smoke that if i’m terminally ill. sorry tmi and hopefully that never happens.
finally i just want to say it never occurred to me how they show the pictures. most movies before the 21st century used film reels provided by the distributors. “the show” used hard drives that were delivered to them often via a courier. so if there were any issues, a computer could be used to fix them. sometimes a lens had to be changed especially for a 3D movie. since my role at “the show” never could include projection this was not something i concerned myself with much unless a customer’s experience was somehow impacted which either meant a customer complained or i knew there was a problem already and was proactive about getting it fixed.
one thing i will say about my time at the theater, it gave me an invaluable experience especially when it comes to dealing with people. and with this in mind it includes both coworkers, managers, supervisors, and customers. as much as i may say i had a not very good experience, perhaps i’m a long way from saying that i’d have done something different other than how i’d approach the situations i found myself in there.